Quality Policy

This policy drives CALGAVIN^®’s position as experts in process heat transfer, in particular heat transfer enhancement. Our management team leads the organisation in promoting quality by:

• continual review of our process, to improve our products and services, based on internal and external feedback
• focus on customer satisfaction through rapid turnaround on enquiries and deliveries, meeting performance requirements and complete complaint resolution
• providing an environment in which standards and objectives can be achieved through adequate training and resources
• reviewing and upgrading our technology to meet customer needs and develop new products and services
• managing costs and investing for a sustainable business

The company operates this Quality Management System in accordance with ISO 9001:2015