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Quality Policy

This policy drives CALGAVIN®’s position as experts in process heat transfer, in particular heat transfer enhancement. Our management team leads the organisation in promoting quality by:

  • continual review of our process, to improve our products and services, based on internal and external feedback
  • focus on customer satisfaction through rapid turnaround on enquiries and deliveries, meeting performance requirements and complete complaint resolution
  • providing an environment in which standards and objectives can be achieved through adequate training and resources
  • reviewing and upgrading our technology to meet customer needs and develop new products and services
  • managing costs and investing for a sustainable business

The company operates this Quality Management System in accordance with ISO 9001:2015