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Privacy Policy

We are committed to safeguarding the privacy of our online visitors. Here we set out how we will treat your personal information.

  1. This data privacy policy This privacy policy was created for the protection of our customers and their data, and is compliant with the General Data Protection Regulation 2018 and the UK Data Protection Act 2018. This information relates solely to our obligations within that context.
  2. What information do we collect? We may collect, store and use the following kinds of personal information:
    1. information about your computer and about your visits to and use of the website and other online systems (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation);
    2. information that you provide to us for the purpose of registering with us (including information that you provide us with to allow us to investigate your suitability for access to the CALGAVIN®.SP software);
    3. information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters or other information allowing us to communicate with you via social media communications channels (including but not limited to Twitter, LinkedIn, Facebook & Instagram);
    4. any other information that you choose to send to us; and
    5. any information that you elect to provide us with in order for us to understand your engineering requirements as related to verifying if any part numbers are viable for an intended project, as per any project details you have provided us with.
  3. Cookies
    A cookie consists of information sent by a web server to a web browser and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website and access protected areas; we will use the persistent cookies to:enable our website to recognise you when you visit in order to enhance your browsing experience. Cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. We use Google Analytics to analyse the use of this website.. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at:
  4. Using your personal information Personal information submitted to us via the CALGAVIN® website will be used for the purposes specified in this data privacy policy or in relevant parts of the website. We may use your personal information to:
    1. administer the website;
    2. improve your browsing experience by personalising the website;
    3. enable your use of the services available on the website;
    4. send you general (non-marketing) commercial communications;
    5. send you email notifications which you have specifically requested;
    6. send to you our newsletter and other marketing communications relating to our business, which we think maybe of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
    7. provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
    8. perform research activities with the goal of improving our products and service offerings
    9. and deal with enquiries and complaints made by or about you relating to the website.
    10. where you submit personal information for publication on our website, or specifically grant us permission to use such information within a case study or testimonial we will publish and otherwise use that information in accordance with the license you grant to us.
    11. we will never sell any information that you provide to us to a third party or disclose any identifiable or known confidential project information without your explicit approval.
  5. Disclosures We may disclose information about you to any of our employees, officers, agents, or subcontractors with the goal insofar as reasonably necessary for the purposes as set out in this privacy policy. In addition, we may disclose your personal information:
    1. to the extent that we are required to do so by law;
    2. in connection with any legal proceedings or prospective legal proceedings;
    3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
    4. to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and
    5. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information
    Except as provided in this privacy policy, we will not provide your information to third parties.
  6. International data transfers Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy. Information that you provide may be transferred to countries (including the United States, Japan, and other territories appropriate to our industry) which do not have data protection laws equivalent to those in force in the European Union. In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others. You expressly agree to such transfers of personal information.
  7. Security of your personal information We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information that you provide on secure servers (security measures vary, but include appropriate access technologies, firewalls and passwords). All appropriate electronic transactions you make to or receive from us will be encrypted using SSL technology. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).
  8. Policy amendments We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. If you are reading this policy offline, the relevant URL is We may also notify you of changes to our privacy policy by email.
  9. Your rights The supply of appropriate evidence of your identity for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address. We may withhold such personal information to the extent permitted by law. You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance, via explicit opt-in, to our use of your personal information for marketing purposes.
  10. Third party websites The website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.
  11. Updating information Please let us know if the personal information, which we hold about you needs to be corrected or updated.
  12. Contact If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to or by post to Cal Gavin Ltd, Minerva Mill, Station Road, Alcester, Warwickshire, B49 5ET, UK
  13. Website data tracking To maintain and improve site quality and integrity, website usage is tracked by Google Analytics & Hotjar. All data tracked is anonymous. CALGAVIN® uses Google Analytics Demographics and Interest Reporting, along with Hotjar, to provide a better understanding of who is visiting the website. Google may use the data collected to contextualise and personalise the ads of its own advertising network. In order to understand better which data is collected as well as how they collect and save it, check their Terms of Service. You can opt-out of Google Analytics for Display Advertising and customise Google Display Network ads using the Ads Preferences Manager. We also share specific services videos about CFD, for example, through Vimeo. Other sites to which we provide links may be governed by different policies. CALGAVIN does not assume responsibility for the content or information practices of these other websites, and we strongly encourage all Web visitors to review the privacy statements and policies of all externally-linked websites.